In case you new to eBay and unaware how feedback works, it is basically a rating a buyer and seller leave each other after a transaction. There are 3 types of feedback. Positive, Neutral, and Negative. As a seller your feedback reflects on your past sales and will show weather your past customers were satisfied with the product and service you provided. It is absolutely crucial you have a high positive feedback rating if you are a seller. If you have a high number of negative comments, buyers will find it hard to trust you a will buy elsewhere.
When starting out on eBay it can feedback affects both buyers and sellers. Having a feedback rating of "0". Some sellers may refuse to do business with a buyer who has little or no feedback and may cancel any bids that are placed. Sometimes you may find that a seller will request further information from you to ensure you are a genuine bidder.
If you are a seller with a low feedback rating you will find that eBay hugely limits the varity of listings you can create. While you are free to list items as a regular auction, eBay prevents you from listing your item as a "Buy It Now" until you have a rating of 10 positive feedbacks.
If you are new to eBay there are ways to quickly boost your feedback. The quickest way to get some positive feedback is to go and buy some low priced eBooks. You'll find thousands at your disposal priced under $1. Simply search for "eBook" and arrange the results by "lowest priced first".
After the transaction if the seller does not leave you feedback with 24-hours or so, drop them a polite email asking if they would be so kind as to leave you a positive comment, and providing you are happy with the transaction you should do the same for them.
If you do decide to buy a variety of eBooks to boost your rating, make sure you buy them from separate sellers. You will only ever get one feedback from each individual member no matter how many transactions you make. So, even if you purchase 10 items from the same seller you will both only receive one feedback.
Protecting Your Feedback
So, you've got a respectable amount of feedback and are beginning to generate some good sales. Now it's time to look after it and guard it all you can!
Most of maintaining a high positive feedback rate is down to common sense. Always be polite in any emails you send. If a customer send asks you a question, try to respond timely and professionally, even if the information is already stated on the sales page. Try to reply as quickly as possible; if you don't, your potential customer may opt to shop elsewhere. You may even decide to set up a simple auto responder to let your customers know you've received their query and you'll get back to them as soon as possible. Even though you haven't responded directly to their question, the customer knows you are dealing with it.
The number one way to protect your feedback is to never leave feedback first. If a customer if happy with their purchase they will leave feedback, at which stage you can reciprocate. On another note, I rarely leave negative feedback; it prevents any bad feeling or retaliation, which could damage your reputation.
Ian Marples is an Internet marketer and web author who runs the website http://www.uncleslinky.co.uk to help budding online entrepreneurs succeed. For similar information to this article subscribe to his free newsletter by sending a blank email to marketing@uncleslinky.co.uk
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